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Terms & Conditions

1. Your acceptance

The following terms and conditions relate to the provision of any services or sale of nutritional products (including all physical products and any downloadable material) from the Nutravision website https://www.nutravision.com.au/ (“Site”) (“Products”) (“Terms and Conditions”). These Terms and Conditions constitute an agreement between, BL Nutraceuticals Pty Ltd ABN 92 663 128 176 (“BL Nutraceuticals” “us”, “we”, “our”), the owner and operator of the Site, and you (“you”, “your” or “user(s)”), a user of the Site and/or purchaser of Products (“Agreement”).

 

By using or accessing our Site or purchasing any Products you agree to be bound by this Agreement, our Terms of Use, Privacy Policy and Returns Policy. We may amend this Agreement, our Terms of Use, Privacy Policy and Returns Policy and will notify you if we do so. If you do not agree to the terms and conditions contained in this Agreement, our Terms of Use, Privacy Policy or Returns Policy (or any subsequent amendments) you must cease using or accessing our Site and the purchase of any Products immediately.

 

Users must be 18 years or older to purchase any of our Products or use our services.

2. Information disclaimer

All information supplied on our Site has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

 

Professional advice is required for any particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. None of our Products are intended to treat any medical condition. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

 

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment or health supplement, continuing with medical treatment or health supplement, or with any questions you may have regarding your or any other parties’ medical condition.

 

Nothing contained on our site is intended to be or should be taken for medical diagnosis or treatment. Always read the label and use as directed. Vitamin supplements are not a substitute for good nutrition or a balanced diet.

 

3. Requirement to obtain professional medical advice

  • All content on our Site is for informational and educational purposes only.

  • Any statements appearing on our Site have not been evaluated by any other national or international agencies.

  • None of the content or Products offered on our Site are meant to diagnose, treat, alleviate or relieve any medical or health conditions, nor to guarantee any particular outcome or results.

  • The Products and content found on our Site are not intended as a substitute for the advice provided by your doctor or other healthcare professional.

  • You should always speak with your doctor or other healthcare professional before taking any new health supplements, adopting any treatment for a health problem or before adopting any dietary regime or otherwise purchasing any of our Products.

  • If you have or suspect that you have a medical problem, or if you have a pre-existing medical condition or are pregnant or breast-feeding, you should contact your health care provider before purchasing our Products.

  • Never disregard, avoid, or delay obtaining medical advice from your doctor or other qualified healthcare provider because something you have read on our Site.

  • Please seek medical advice in regards to your health conditions.

  • If at any time you notice any unanticipated changes to your health (physical, mental or emotional), you should seek medical attention immediately.

4. Testimonials

Please be aware that any testimonials on the Site may not reflect the results that you may achieve. Results may vary and your experience may not be similar to the experience of the user testimonials.

5. Personal information

We are required to collect such personal information from you as reasonably required to provide you with our Services, and in accordance with our Privacy Policy. This information may include your personal details such as name, email address and postcode. We acknowledge and agree that this information is confidential and will be used for the purposes of the provision of our Services only, unless otherwise required by law as set out in our Privacy Policy.

 

You warrant the personal information and health information you provide us is truthful, accurate, current and complete to the best of your knowledge or belief. We accept no liability in the event you fail to provide us with personal information that is truthful, accurate, current and complete.

 

By agreeing to the terms and conditions contained in this Agreement you agree to receive our email newsletter. You can unsubscribe at any time by emailing us at support@nutravision.com.au with ‘unsubscribe’ in your email’s subject.

6. User accounts

We may assign you a username/password and account information in order to enable you to access and use certain areas of our Site or require you to set up your own account access using a username/password chosen by you (“Login”).

 

Each time you use your Login, you will be deemed to be authorised to access and use our Site in a manner consistent with this Agreement. We have no obligation to investigate the authorization or source of any such access or use of our Site.

 

You are solely responsible for protecting the security and confidentiality of your Login and for all activities on our Site using that Login, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred on our Site through such access or use of your Login.

 

You must immediately notify us of any unauthorised use of your Login or any other breach or threatened breach of our Site’s security you may be aware of.

7. Payment

We use secure online payment systems including Stripe. In order to purchase any of our Products you will be required to provide us with your credit card information. Please be aware that all credit card information may be shared with our third party payment processors.

 

By purchasing through our Site, you agree that we may charge you the price listed at the checkout screen, and that any payments made via credit card may attract an additional percentage fee, as charged by the relevant merchant from time-to-time.

 

All orders must be prepaid. Orders will only be shipped after full payment of the total amount is cleared.

 

You warrant that the payment details and any related personal details you provide us are correct. We accept no liability in the event you fail to provide correct or incomplete payment or personal details or for any losses suffered as a result of the fraudulent or unauthorised use of credit cards.

 

The prices for Products provided under this Agreement will be as set out on our Site at the time you offer to purchase the Products. All prices are in Australian Dollars unless otherwise stated, and inclusive of GST, and you agree that we may charge you GST as set out in the A New Tax System (Goods and Services Tax) Act 1999 (“GST Act”).

 

From time to time we may issue promotional or discount codes. These can be redeemed at checkout and are subject to the terms of issue stated by us in relation to each promotion or discount.

 

If you have any issues with payment, contact us at support@nutravision.com.au.

 

All Products available from our Site are subject to consumer protections under the Australian Consumer Law.

8. Delivery and shipping of products

  • Products available from our Site are subject to the terms and conditions contained in this Agreement. Our terms of shipping are available here.

  • We make every effort to ensure our Product descriptions are accurate as possible with specifications made on the information provided to us. However, should an error occur we reserve the right to correct our description.

  • Images are for illustrative purposes only and may not be an exact image of the actual Product.

  • Due to Product demands, Nutravision Products may not be available at all times. If no products are available we will contact you and inform you of our product availability and projected delivery times. Although our product may be delayed or momentarily unavailable you agree that we may still charge your credit card and ship Nutravision Products when they become available.

  • We reserve our rights to limit the quantities of any Products purchased through our Site.

  • Orders are dispatched within 1-2 business days of receiving your confirmed order/payment.

  • We currently only ship to street addresses in Australia. There may be circumstances where freight/shipping costs need to be calculated depending on your postcode and this will be provided at the checkout prior to payment.

9. Refunds and cancellations

  • Your rights to refund or replacement (if applicable) are as prescribed under the “consumer guarantees” as defined by Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Consumer Guarantees”) (“Australian Consumer Law”).

  • In the event of any defect with any Product(s) that you have purchased on or through our Site, your remedies will be as prescribed under Australian Consumer Law, and our liability will be limited to replacement of the Product(s) in question (where applicable), or refund to the value of those Product(s) If you believe any of the Products purchased on or through our Site contain a defect, you must notify us immediately by emailing us at support@nutravision.com.au

10. Money back guarantee

Eligibility:

  • The money-back guarantee applies only to first-time orders of the Nutravision Eye Defence+ supplement made directly from our official website: www.nutravision.com.au

  • To be eligible for a refund, the request must be made within 100 days from the date of order.

  • The guarantee is limited to one refund per customer and per household.

  • This offer is valid only in Australia and applies to orders made using the specific promo code provided at the time of order.

  • This offer does not apply to bulk purchases or group purchases. 

  • This offer cannot be combined with another promotional offer(s).

  • The money-back guarantee covers only the first bottle purchased. If the first order consists of multiple bottles, the guarantee will apply to only one bottle, not the entire order.


Requesting a Refund:

  • To initiate a refund, customers must contact our customer service team via email at support@nutravision.com.au or through our contact form on the website,

  • Customers must return the product, even if partially used, to the address provided by our customer service team. The cost of return shipping is the responsibility of the customer.

  • Upon receiving the returned product, customers will receive a full refund of the purchase price minus the initial delivery fee of $9.95 AUD.

  • Any express shipping fees incurred (if applicable) will not be refunded.


Processing the Refund:

  • Refunds will be processed within 10 business days of receiving the returned product.

  • The refund will be issued to the original payment method used for the purchase. Please note that depending on your financial institution, it may take additional time for the refund to be reflected in your account.


Non-Eligible Refunds:

  • Refunds will not be issued for purchases made through third-party retailers/stockists or unauthorised sellers.

  • Products that are returned more than 100 days after the order date are not eligible for a refund.

  • We do not provide refunds for products that have been damaged due to misuse, neglect, or improper storage.

 

Exceptions:

  • If a customer receives a damaged or incorrect product, please contact our customer service immediately with the purchase order number.

  • We will provide instructions for returning the product and will cover the return shipping cost. A replacement or full refund will be issued in such cases.

Changes to the Money Back Guarantee:

  • Nutravision reserves the right to modify or terminate the money-back guarantee at any time without prior notice.

  • Any changes will be effective immediately upon posting on our website.

11. Referral programme

Benefits:

  • For the Referrer: Receive AUD $20 for each successful referral where a new customer places their first order

  • For the Referred: Get AUD$10 off their first order of Nutravision.

How it works:

  1. Express Interest: If you're interested in participating, send us an email at support@nutravision.com.au  

  2. Contact & Registration: Once your initial email is received, we will send you a form to complete and process your registration.

  3. Unique Referral Link: Upon successful registration, the referrer will receive a unique code.

  4. Share the Link: The referrer shares the unique code with the person they are referring.

  5. Use the Code: The new customer uses the given code at checkout for their first purchase to receive $10 off when ordering through the official Nutravision website (www.nutravision.com.au).

Payment to referrers:

  • Referral payments are made on the first Friday of each month.

  • Payments are made via bank transfer in AUD or can be applied as credit towards future purchases of Nutravision bottles.
    Referrers must specify their preferred payment method when registering for the referral program.

  • All payments made are in AUD. 

Important note:

  • The referral code cannot be used in combination with any other promotions, discount codes, group purchases, bulk purchases or subscriptions.

  • The programme does not apply to our stockists. 

12. Returns

Please refer to our Returns Policy. Unfortunately we do not offer refunds for change of mind returns.

13. Contact information

If you have any questions or concerns about your order or if you have any questions about our products do not hesitate to contact us. You may contact us by email at support@nutravision.com.au

14. Disclaimer & limitation of liability for products sold

Except as expressly stated herein, Nutravision makes no representations or warranties, either express or implied, of any kind with respect to products sold on our site.

Except as expressly stated here in, Nutravision expressly disclaims all warranties, express or implied, or any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose except for the ‘Consumer Guarantees’ outlined in the Australian Consumer Law (found at: www.accc.gov.au).

You agree that the sole and exclusive maximum liability to Nutravision arising from any product sold on our site shall be the price of the product ordered.

In no event shall Nutravision, its related entities or its directors, officers, employees, and representatives be liable for special, indirect, consequential or punitive damages related to any product sold.

For Jurisdictions that do not allow us to limit our liability: Notwithstanding any provision of this Agreement, if your jurisdiction has provisions specific to waiver or liability that conflict with the above then our liability is limited to the smallest extent possible by law. Specifically, in those jurisdictions not allowed, we do not disclaim liability for: (a) death or personal injury caused by its negligence or that of any of its officers, employees or agents; or (b) fraudulent misrepresentation; or (c) any liability which it is not lawful to exclude either now or in the future.

If you are a resident of a jurisdiction that requires a specific statement regarding release then the following applies: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favour at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”

You hereby waive any provision in law, regulation, or code that has the same intent or effect as the aforementioned release. Your ability to use our site is contingent on your agreement with this and all other sections of this Agreement. In the event that we may not limit our liability in your jurisdiction, you agree our total liability to you is not more than AUD$100 or the total amount you spent while using our Site, Services (and any products) within the last six months, whichever is greater.

15. Indemnity

You agree to defend, indemnify and hold harmless BL Nutraceuticals Pty Ltd its officers, directors, employees and agents and its Related Entities, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:

  • your use of and access to our Site and your use of any Products;

  • your violation of any term or condition of this Agreement;

  • your violation of any third party right, including without limitation any copyright, property, or privacy right; or

  • any claim that any of your use caused damage to a third party.

This indemnity will survive this Agreement and your use of our Services. You also agree that you have a duty to defend us against such claims and we may require you to pay for a solicitor of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable solicitor’s fees, court costs, and disbursements including in relation to the settlement of any claim.

16. Privacy and child protection

We comply with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information.

Our Privacy Policy can be accessed by clicking on this link.

Nutravision complies with all Australian Child Protection legislation to the extent applicable.

17. Choice of law

This Agreement shall be governed by the laws in force in the state of Victoria, Australia. The offer and acceptance of this contract is deemed to have occurred in Victoria, Australia.

18. Forum of dispute

You agree that any dispute arising from or relating to this Agreement will be heard solely by a court of competent jurisdiction nearest to the state of Victoria, Australia.

If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorneys’ fees, court costs, and disbursements in doing so.

You agree that the unsuccessful party in any dispute arising from or relating to this Agreement will be responsible for the reimbursement of the successful party’s reasonable attorneys’ fees, court costs, and disbursements.

19. Force majeure

You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, pandemics, insurrection, riots, terrorism, crime, labour shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.

20. Severability

In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.

If two or more provisions of this Agreement are deemed to conflict with each other’s operation, we shall have the sole right to elect which provision remains in force.

21. Non-waiver

We reserve all rights permitted to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.

22. Assignment

You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.

23. Amendments

We may amend this Agreement from time to time. When we amend this Agreement, we will update this page and indicate the date that it was last modified or we may email you. You may refuse to agree to the amendments, but if you do, you must immediately cease using our Site and/or purchasing our Products.

24. Electronic communications

We use electronic means of communication, whether you visit our Site or send us emails, or whether we post notices on our Site or communicate with you via email.

For contractual purposes, you (a) consent to receive communications from us in an electronic form; (b) agree that all terms, conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.

25. General
 
  1. This Agreement, together with our Terms of Use, Privacy Policy and Returns Policy constitute the whole of the legal agreement between the parties. It supersedes and extinguishes any previous agreement or understanding between the parties about the subject matter of this Agreement and any representation or warranty previously given.
     

  2. If any provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, the provision must be read down so as to give it as much effect as possible. If it is not possible to give the provision any effect at all, it is severed from this Agreement. Any reading down or severance does not affect the validity and enforceability of the remaining provisions in that jurisdiction or the validity and enforceability of the offending provision in any other jurisdiction.
     

  3. No failure by either party to exercise and no delay in exercising any right under this Agreement will be taken as a waiver of right. No waiver of any right is effective unless made in writing. Waiver of any particular right does not in any way release the other party from strict compliance in the future with the same or any other obligation.

 

The rights and remedies provided in this Agreement are cumulative and do not exclude any other rights provided by law.

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The statements in this site has not been evaluated by the Food and Drug Administration.

The information on this site is not intended to diagnose, treat, cure, or prevent any disease.

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